Last updated: June 20, 2026
This Refund Policy applies to Webistry's done-for-you website and business-system services.
Webistry provides custom digital services. Because we reserve time, begin planning quickly, use third-party systems, and create work specifically for each client, refunds are limited once work begins.
If you request a refund before work begins, we may issue a full or partial refund. To qualify, the request must be sent to [email protected] before any project work, setup, research, intake review, design, development, provider configuration, domain work, or other fulfillment activity has started.
Work begins when any of the following occurs:
After work begins, payments are generally non-refundable. Your remedy is completion of the agreed work and reasonable in-scope revisions under the revision policy.
We include 30 days of in-scope revisions after initial delivery unless otherwise stated. We will make reasonable edits to bring the work in line with the agreed package and intake. Revisions do not include a new scope, new package, full rebuild, new brand direction, major feature changes, or work caused by inaccurate or missing information.
Payment processor fees, domain fees, hosting fees, software fees, provider fees, and other third-party costs may be non-refundable if they have already been incurred or are not refunded by the provider.
If your project is delayed because you do not provide required information, access, assets, feedback, or approvals, that delay does not create a refund right. If you stop responding for 30 days or more, the project may be treated as inactive or abandoned and amounts paid may be non-refundable.
Requests outside the original package or approved scope may require an additional quote. Refusing an out-of-scope quote does not create a refund right for completed or in-progress work.
If Webistry determines that we cannot reasonably deliver the purchased service, we may offer a refund, partial refund, alternative deliverable, or cancellation depending on the work completed and third-party costs incurred.
Please contact [email protected] before filing a chargeback. We may dispute chargebacks with records of checkout acceptance, payment verification, intake, communications, work performed, files created, third-party costs, and delivery.
Email [email protected] with your name, business name, checkout email, payment date, and reason for the request. We may ask for additional information to verify the purchase.
Approved refunds are submitted through Stripe or the original payment method when possible. Bank and card timing is controlled by the payment provider and card issuer.
Refund questions: [email protected]